Is Toast Inc a good company to work for?

Toast Inc has an overall rating of 3.8 out of 5, based on over 1,800 reviews left anonymously by employees. This rating has been stable over the past 12 months. 69% of employees would recommend working at Toast Inc to a friend and 65% have a positive outlook for the business. The best reviews about Toast Inc have been left by employees working as BDR , Software Engineer(Internship) and Sales Development Representative (SDR) .

Does Toast Inc pay their employees well?

According to anonymously submitted Glassdoor reviews, Toast Inc employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Toast Inc. This rating has been stable over the past 12 months.

How satisfied are employees working at Toast Inc?

69% of Toast Inc employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Toast Inc 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Toast Inc?

Account Executive (195) , Software Engineer (56) , Territory Account Executive (51) , Sales Associate (50) , Senior Software Engineer (34) , Onboarding Consultant (31) , Sales (26) , Sales Development Representative (SDR) (24) , Senior Account Executive (19) , Manager (18) , Customer Care Specialist (17) , Sales Representative (15) , Software Engineer(Internship) (13) , Director (12) , Field Implementation Engineer (12)

What are the pros of working at Toast Inc according to real employee reviews?

"Great Culture and Support from every level of the company." ((in 216 reviews)); "Benefits are great in r and d" ((in 142 reviews)); "great people and very hard working" ((in 131 reviews)); "good work life balance for the most part" ((in 77 reviews)); "Their is a great company culture and togetherness." ((in 48 reviews))

What are the cons of working at Toast Inc according to real employee reviews?

"Since the layoffs due to Covid" ((in 41 reviews)); "Managers and time management is bad" ((in 31 reviews)); "Long hours and dealing with unreasonable customers." ((in 19 reviews)); "lack of diversity" ((in 9 reviews)); "life balance can be challenging in some teams" ((in 9 reviews))

What are employees saying about Toast Inc layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Toast Inc layoffs and their outlook for job security at Toast Inc in 2026.

What are the top reviewed Toast Inc locations?

Boston , Omaha , Chicago , New York , San Francisco , Los Angeles , Atlanta , Seattle , San Diego , Washington , Austin , Woburn , Houston , Nashville , Philadelphia , Charlotte , Dallas , Cleveland , Denver , Portland , Miami , Jersey City , Kansas City , Detroit , Indianapolis , Reno , Orlando , Boise , Grand Rapids , Raleigh

Toast Inc reviews

3.8

69% would recommend to a friend

(1,691 total reviews)

Aman Narang

78% approve of CEO

65% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Nov 2, 2021

Its ok

Customer care specialist

Recommend

CEO approval

Business Outlook

Pros

the people are the best. i love my coworkers

Cons

the hours can be brutal

Toast Inc Response

4y

Thank you for sharing this review. I'm thrilled to hear you have found a community at Toast and that you enjoy working with your coworkers. Although we know the restaurant industry hours can be demanding, it is very important to us that our employees feel like they have a solid work/ life blend. Over the past year and a half, we have been working diligently to staff up all of our Customer Success teams to create a better employee experience. We are also laser focused on building out enablement programs as well as tools and systems to help them get their jobs done. Please reach out to me, your manager, or your People Success Partner if you need additional support here. Thank you for your dedication! - Emmanuelle Skala, SVP of Customer Success

4.0

Nov 1, 2021

Good company but…

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great coworkers, ability to work from home, unlimited PTO.

Cons

Great company, great people to work with but they make it difficult to move up in their hierarchy. If you’re in customer care, they try to limit your promotion options to another customer care department rather than allowing you explore other options/departments within the business even if you are qualified.

Toast Inc Response

4y

Thank you for taking the time to share this review. I'm thrilled to hear that there were so many things that you enjoyed about being a Toaster. I'm not sure when you left the company, but I'm happy to report that our Internal Mobility program is growing and continues to provide resources and support for all employees. We love giving Toasters the opportunity to explore new roles, not only within their team, but across the entire business. Wishing you the best of luck! - Christina Asadorian, Internal Mobility Program Manager

1.0

Nov 1, 2021

Not worth it

Account executive

Recommend

CEO approval

Business Outlook

Pros

Nothing honestly, you can find a company that treats you better elsewhere

Cons

Very sales bro cultured with no investment in your personal growth. The second you're not performing to their standards you will be let go. You can find a better place to work elsewhere

Toast Inc Response

4y

Thank you for sharing this feedback, and I'm sorry to hear that this was your experience. At Toast, we pride ourselves on helping employees reach their goals and giving them all the resources they need to do so. I'm disappointed that you did not feel this support while you were with us, and I'd love to better understand your experience. Please reach out to me directly on LinkedIn if you would like to discuss further. - Joe Starzec, VP of Sales

Viewing 1162 - 1164 of 1,691 Reviews

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Toast Inc

Toast Inc reviews

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Its ok

Good company but…

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