Toast Inc reviews

3.8

69% would recommend to a friend

(1,686 total reviews)
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Aman Narang

78% approve of CEO

65% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,686 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
May 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Toast has a decent reputation around Boston. Use that to get a job somewhere else.

Cons

Good luck taking time off because your monthly quota is so high you often have to work on the weekends just to hit goal. If you don’t work weekends prepare to work 10 hour days to be successful. What’s the work like? We would commonly joke about jumping out windows or getting hit by the T to avoid work. You’re glorified scheduler. You rip about 70-100 calls a day and around 20-30 emails. There’s a slack channel where people post the worst calls of them either getting screamed at by restaurant owners or just flat out funny calls. The funny calls, at least, provided an extra molecule of dopamine amid the day to day misery. The biggest joke of all was getting promoted from SA to AE. How they structure compensation from SA to AE is so laughable you have to give a round of applause to sales leadership and sales operations for clowning you into grinding a year and a half of your life for a promotion that changes your title. On a more serious note, I knew a lot of individuals there who struggled with mental health issues. The nature of the work will amplify any existing anxiety or depression issues you already have. Understand that before signing the dotted line. No one is forcing you to work here.

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Toast Inc Response
5y
This was an incredibly difficult review to read, and certainly not the type of experience we want for any of our Toasters. You've mentioned a lot of concerns here that would be better to discuss live. I do, however, want to highlight the ways that we support employee wellbeing. We offer an employee resource group, online support, and access to resources to ensure that employees feel supported mentally, physically, and emotionally. I cannot stress how seriously we take mental health here at Toast, and again, I would love to have a follow up conversation. Please reach out. - Joe Starzec, VP of Sales
2.0
May 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote work, innovative products, forward thinking

Cons

Toast practices systemic racism, and it starts at the top

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Toast Inc Response
5y
Thank you for taking the time to leave this review. At Toast, we are inspired by our values, which include respecting one another and embracing our differences. Any discriminatory behavior is not aligned with these values. You've expressed concerns that we take very seriously here, and I want to hear more about your experience. I'd encourage you to get in touch to discuss further. - Joe Starzec, VP of Sales
5.0
May 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Great culture and benefits Great software Nice people Awesome perks Care about professional growth

Cons

Low compensation Cold office Weird schedule Not enough pto

Viewing 1237 - 1239 of 1,686 Reviews

Glassdoor has 1,795 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.