Toast Inc reviews

3.8

69% would recommend to a friend

(1,672 total reviews)
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Aman Narang

78% approve of CEO

67% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,672 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Mar 15, 2021

Meh

Recommend
CEO approval
Business Outlook

Pros

Great teammates and energy in the office

Cons

Way below industry average pay, workload was aggressive, and a massive push by senior leadership to achieve buy-in from workers to accept crappy conditions

1.0
Nov 20, 2019

BEWARE! Not Impressed with Sales (BDR —> AE)!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Plenty of beer from the keg in the Pub!

Cons

I wouldn’t recommend joining this company as an SA/BDR (or AE) for a few reasons: - Compensation isn’t generous compared to many other tech companies in Boston! Side note for AE’s - Toast recently “experimented” with shrinking territory sizes without telling AE’s or even their managers. Toast brags about how amazing its culture is, but secretly cheating employees of their hard work is unacceptable. If you’re alright with being a lab rat and not being able to make rent or buy groceries, Toast is the place for you! - A real “frat bro” culture - if you’re not into that, good luck! - Any concerns aren’t addressed seriously by management! Also, lots of the BDR managers are former BDR’s who only held the job for one year. One year isn’t long enough to develop “world class” management skills. - Looking to move into a role after this position - compensation isn’t good for internal hires. Moreover, Toast is all about hiring AE’s from outside the company. BDR’s turned AE’s haven’t been performing well for the most part. Good luck getting promoted to AE, spots for internal hires are limited!

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Toast Inc Response
6y
Thanks for taking the time to write a review. I’m sorry to hear that we let you down with your overall Toast experience. With hypergrowth comes a lot of change. We’ve been working really hard to continue innovating and iterating on our processes, and I’m sorry if this has made you feel like a “lab rat.” I, along with the rest of sales leadership, care deeply about the team’s growth and development, which is why we’ve continued to invest in onboarding, training, and internal mobility offerings. We’re also working hard to make sure that the culture across the sales org is inclusive of everyone. While we do offer a variety of free snacks and beverages to all employees, drinking is by no means an expectation for socialization. I’m always open to hearing feedback on ways that we can continue improving the Toast experience. If you feel comfortable sharing more information, I welcome you to reach out to me directly on LinkedIn or via email. I wish you all the best in your future endeavors. - Aman Narang, President & Co-Founder
3.0
Nov 30, 2018

Low Salary

Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, Benefits, Fun/ Flexible work environment

Cons

Salary is below average for Boston. You are told not to discuss pay with other employees. Men tend to make more then females even with same experience and hired at the same time. You are told you are valued as an employee but management will not consider evaluating salary even when an entire department is voicing they are underpaid. Evaluation has been " worked on" for over a year with no action. Even working as a full time employee you can't afford to live around the Boston headquarters due to the cost of living in the area. You will be hired with a "start up" salary at the same time Toast will boast in publications on being a billion dollar company.

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Toast Inc Response
7y
I'm sorry that you feel undervalued and underpaid as a Toast employee. This is certainly not what we are striving for as a company. That being said, Toast has experienced extremely rapid growth which has made it difficult to develop a compensation philosophy. I am working closely with the leadership team to address questions and concerns around this. Please feel free to reach out to me directly if you'd like to discuss your personal situation. - Alyssa Johansen, HRBP, Customer Success
Viewing 124 - 126 of 1,672 Reviews

Glassdoor has 1,780 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.