The company is in total disarray and is heading in a very bad direction. Compensation for all AE's was reduced by $40k at the beginning of the year and sold to us as giving us "opportunity to focus on core work". In addition to reducing compensation, Toast has also added AE's which is decreasing territory size leading to additional compensation reduction.
If that was not enough, the disorganization is starting to spiral. The sales team is responsible for almost everything in the SMB world, and any type of feedback presented is seen as complaining.
On top of that, promotional opportunities don't exist. They have changed policies and a title "increase" has to validated by achieving the next level quota for 2 months in a row prior to accepting the position. Ie, to go from Account Executive to Senior, you have to hit a certain ACV number AND hit the new quota level for 2 months prior to a promotion. See above for territory reduction....
