Pros
I was laid off in April 2020 due to COVID-19 but I valued my time at Toast and the experiences I had there so much.
Toast highly values employees as individuals with diverse backgrounds and experiences. A large part of the reason I ended up at Toast was because of my past roles in the service industry. On several occasions prior to coming to Toast, my experience was dismissed as not being "professional level" experience, but at Toast I felt that this actually worked to my advantage. There were several other employees who also came from retail or service industries as well and I tremendously appreciated the fact that this experience was not only valued, but considered a strength.
It is one of the few companies I've worked for that actually lived up to its mission and values. While other companies just talk about their culture, I really saw it in action here. I had weekly one-on-ones with my manager where I could share openly and honestly about the wins and challenges I was facing in my role and get support. I was able to share feedback very candidly with employees at all levels and always felt it was welcomed and well received. In one of my weekly meetings with my manager, I shared an idea about performance management. She went out of her way to help me arrange a meeting with other leaders to share my ideas. It was so encouraging to not only have my voice heard as a lower-level employee but also feel that my ideas could actually influence change.
Amazing benefits and perks. The environment has a number of amenities that made the overall experience of being in the office very comfortable and pleasant.
I worked on a small and tight-knit team and I felt very welcome from my first day. I really enjoyed working with every one of my coworkers and learned so much from being around such talented and knowledgable individuals. There was a level of respect, trust, and understanding that allowed us to each maintain a high level of autonomy over our own work while also supporting one another when necessary. Although everyone definitely pulled their own weight, there was always an eagerness to step in to help.
Cons
Constant change can be challenging
Communication between office locations can be a struggle at times
