Toast Inc reviews

- There is “unlimited” PTO. But really there is an unspoken expectation on how much you take off. You WILL be talked to if you take more than 15 days off and it WILL be measured against your performance. I was told specifically by management that “we say unlimited paid time off but it really means 15 days a year.” - So much disorganization within the technical support role. You’re not just technical support, you do billing, finance and much more. - Although there are a few very good leaders, most of the leaders are immature and talk bad about people.. for taking time off. - You will never get a promotion, unless you apply for a different position within the company. I understand that they are trying to promote equality, but all this really does is cause people to go unseen for the hard work they put in. Although they do recognize people’s achievement you will never be promoted for it. This can in turn cause employees to become cruisers. What I mean by this is, they don’t try to do better, and they don’t do bad. They just stay the same as if they’re on cruise in a vehicle. - If you do apply for a position to move up within the company, don’t expect the managers to work with you to move up. The managers have told people that they should apply for a position but once they had the interview they turned them down. For example I worked with a colleague who was in tier 1, they were told by a manager that they should apply for tier 2 because they think they would be a good fit. During the interview my colleague got turned down the position because they didn’t appear confident enough.

The Customer Success team is treated like the scum of the company. They are looked down upon by other departments & a majority of the day to day workload is put on to them. The team is micromanaged & the only thing that matters is stats. 50% of the company was laid off back in March. They have started bringing people back, but no one for the Support team, even though call volume is 30% higher than what it was prior to the layoffs. There was not an annual pay increase. They criticize you for using the "unlimited" PTO. There is no longer 401k matching. The mood overall of lately is "Deal with it or leave".