Toast Inc reviews

Not many cons, but there are a couple of points I hope will help Toast improve Toast should better invest in proper interview training for all interviewers and hiring managers. Many didn't realize there are a lot of great companies that were hiring and didn't make the candidate experience a priority during interviewing. Recruiters had to do a lot of clean-up from poor interviews at times. The interview process could be lengthy with unrealistic expectations. Toast promotes diversity, but some hiring managers had blinders on and wanted to hire people who were exactly like them. While everyone appreciated the transparency and understood the reason behind the layoff, the lack of communication on why - who stayed and who was laid off was not well communicated and doesn't make a lot of sense. Leadership said tenure and success played a role but that's not what happened given several very recent (senior-level) people team hires stayed and several tenured, successful recruiters were laid off.

After being here for 2.5 years, things have gotten seemingly bleak. Our layoff wasn't handled very well. I'm now 1 person of what used to be a 4-person team. Recently, myself and a few others received a negative pay change and title change, and worked for two weeks without even knowing these changes were made to our pay. I lost my pay structure and bonus, and nobody told me. Worse, the way I found out was by receiving a random systems alert that showed I had a whole new title/pay I never knew of. This is what is received when you work at Toast for 2.5+ years. It's continuing to be clear that the Customer Success organization is the least cared about. I'm tired of being lied to, the "culture benefits" of Toast are only reaped when you work on the "upper floors". Quite literally, Toast maintains physical barriers of the elite vs. "the bottom" in the offices. The CS organization is kept in a space that is outdated and a total mess. The other departments, however, are all kept in beautifully updated spaces, with views of the city and plenty of space. With no career development, no opportunity for a raise, and such a lack of care for the employee base, my only professional motivation is seeking employment elsewhere.