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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      69% would recommend to a friend

      (1,685 total reviews)
      avatar

      Aman Narang

      78% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,685 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      Sep 9, 2023

      Overall good.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      We have all teams available to answer our questions. We don't suffer alone. Long time of waiting between the calls. We don't handle most of the situations for employees but for the employers so it's a different kind of customer.

      Cons

      A delay on the process of response from the other teams. A lot to handle, you easily can spend 3 hours in a call to resolve an issue or multiple ones. The survey at the end, sometimes and most of the times cx are not mad at the rep but with the product and there's no space in the survey to rate the system and cx. Put the rate for the system in our survey as reps.

      avatar
      Toast Inc Response
      2y
      We appreciate you taking the time to tell us about your experience working with Toast. We value this feedback and will share with the team.
      2.0
      Aug 15, 2023

      Toast is great, but HW team in Taiwan is not.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome office. The team in the US is full of energy.

      Cons

      The leader in Taiwan is super micro control and disrespect professionals. No one cares about team members in Taiwan even though many left within a year. Low team morale.

      avatar
      Toast Inc Response
      2y
      Thank you for taking the time to let us know your feedback. We appreciate the efforts of all employees and recognize the challenges in launching a new area. We are always striving for improvement. If you would like to discuss your experience further, please reach out to me on LinkedIn. - Murali Vasudevan, Senior Director of People
      5.0
      Jul 17, 2023

      Building a New Market from Scratch

      Emerging markets account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers, the management do care about you, great benefits, good pay, everyone is really working as a team.

      Cons

      Quite a lot of work to do, need to experiment everything out but this is why starting a new marketing is all about.

      avatar
      Toast Inc Response
      2y
      Thank you for taking the time to share this feedback, and for bringing a pioneering spirit to Toast Toronto! We are so grateful for the dedicated, passionate team that is bringing Toast's mission and values to a new market. Keep up the great work! - Shawn Greenstone, People Team Regional Leader, Canada
      Viewing 1531 - 1533 of 1,685 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,794 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.