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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      68% would recommend to a friend

      (1,662 total reviews)
      avatar

      Aman Narang

      77% approve of CEO

      66% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Feb 13, 2019

      High Demand & 70 hours work weeks

      Field implementation engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, 401k, stock options, culture, diversity.

      Cons

      Looks like there's opportunity to improve on work life balance. I used to work 60-70 hr weeks just to stay on top of assignments. Too many hats to wear in my role compared to competition. Assignments should be divided equally per territory resources, not on quantity of businesses, but per customer site. For example: 1. FIE, Surveys, Installs/ Implements, trouble shoots. 2. Menu Specialist- goes in after FIE to tweak items and correct menu errors.( Most of the time an FIE spends after implementing, is trying to correct menu items and fixing errors). Also, Menu Specialist should be the back/ Front, Rest. MGR , staff trainer on site. 3. Go Live, should be staffed by FIE and menu Specialist as a team when possible to address all issue items on site. Sales too in an as needed scenario.

      avatar
      Toast Inc Response
      7y
      Thank you for your candid feedback. Our goal is to ensure that our Field Implementation Engineers have a positive work experience, and that despite our hypergrowth, we are maintaining work life balance for the team. I am sorry that this was not your experience. This serves as another reminder about the importance of the RIM team closely monitoring hours and communicating with FIEs to ensure that they don't burn out. You bring up a lot of great points on how we can better optimize the experience for both our team and our customers - definitely food for thought as we continue to iterate on the implementation process, especially as it relates to menu work. While I understand that you are no longer with Toast, I would appreciate the opportunity to speak with you further about your experience. Please feel free to reach out to me to discuss. - Ellery Fink, Sr. Director, Services
      5.0
      Feb 8, 2019

      Amazing growth Story

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent company culture promotes self-motivation, high engagement, high energy levels, and productivity. It beautifully blends work ethic, fun, and freedom. I look forward to going to work every day. It offers huge potential for career growth and even invests heavily in self-development

      Cons

      Hard to find but some employees seem to be getting a free ride

      5.0
      Feb 6, 2019

      One of the best companies I have worked for!

      Sales enablement manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Positive culture, diversity, the investment in their people, flexibility and the product is amazing! We are continuing to grow and Toast is big on promoting from within! Recognition is given to our teams and the leadership is one of a kind.

      Cons

      Growing pains and lots of hours! However, this is to be expected of a company that is constantly looking to progress! Toast is moving in the right direction and it takes grit, dedication and commitment to continue our path to success. When you love what you do, you don't really notice the number of hours worked. You do what it takes to get stuff done and it's appreciated! I've worked for many companies that don't recognize or appreciate their people. Toast has a really positive culture.

      Viewing 1570 - 1572 of 1,662 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.