Toast Inc reviews

3.8

69% would recommend to a friend

(1,662 total reviews)
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Aman Narang

77% approve of CEO

65% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Apr 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Perks of a startup: Free food and beer. Poker nights. Company outings. Etc. Nice open offices with good lighting. Plenty of quiet rooms as well. Upper management actively seeks feedback about the company and tries to communicate on a regular basis.

Cons

The engineering team is always under the gun with tight deadlines. The reason for this is that the code base for the product has grown piecemeal, and progress towards refactoring into manageable components has stalled over and over. Code releases are a headache as every team ends up pushing new features into the same code base at the same time to make the cutoff for checkins, only for conflicts to arise as commits conflict. There's a strange lack of autonomy when it comes to developing features - every project has to be signed off by an architect or team lead, who happen to be the original developers of the product. Management may solicit feedback, but won't act on suggestions for the engineering team. Upper management seems at a lost how to deal with the lack of productivity within the group. If you're not committed to working nights and weekends, expect your review to reflex you may not be a "culture" fit.

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Toast Inc Response
8y
Thank you for your input. Part of our challenge is exactly what you describe, and we are doing several things to improve the situation. With significant growth in our customer base and scale, the only 5 year old product is being stressed in ways that could not have been anticipated just a few years ago. That is why we launched the V2020 project over a year ago to address refactoring and completing our move to a micro-services architecture which will allow more autonomous and continuous deployments. We increased the team size on that project in January. At the same time we have been addressing the needs of new customers, new features, reducing the defect count and improving product performance. During the last year we have hired a significant number of awesome & talented teammates who are helping drive us towards a better architecture, code base and automated test environment while keeping customers delighted with our product. Hugh
1.0
Apr 1, 2018

Sales

Recommend
CEO approval
Business Outlook

Pros

Toast is a great solution with a lot of potential to make an impact in the hospitality industry.

Cons

- Tech Startup Bro Mentality - Company lacks overall process control to make a lasting impact. - Major shift in company culture once the last investment money was landed. - Sad to see so many employees banking on potential rather than actual experience being provided to customers.

3.0
Mar 28, 2018

Okay place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Gaining notoriety in the area

Cons

A tough place for women to be successful

Viewing 1621 - 1623 of 1,662 Reviews

Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.