3.0
Dec 5, 2018
Recommend
CEO approval
Business Outlook
Pros
Pay for for management and commission associates on the competitive side. Future technology is a focus for the customer, so new tools are always being developed to help on the client side.
Cons
Online and in store database is not streamlined, creating long wait times for customers returning online purchases. Top level management is not organized, there does not seem to be harmony between what Tory envisions and what is actually executed at the store level. Too many fragmented levels of management and there is no clear role clarity.