Great product - things to improve upon to become Best in Class
Pros
Everybody works very hard at Tory Burch and seems very invested in the success of the organization. It feels personal because Tory Burch herself is around and making design decisions. The intention behind the company culture is very positive. The product is beautiful and the company cares greatly about the esthetics of our output - in all areas whether it be a handbag or a powerpoint presentation. There is incredible growth of the organization which means incredible opportunity to learn with a dynamic company. The company has also infused new leaders over the last year that seem to have incredible capabilities and long-term visions.
Cons
Since TB is still a small organization with a focus on creative, there isn't a lot of process in place where process is needed. The company has grown so quickly that employees aren't clear about responsibilities and accountabilities. The company culture is touted to be "friendly and warm" but I find people to be fairly aloof and cold. There isn't a large sense of community or family beyond your immediate team. While the company has recently introduced a very good leadership development program, day-to-day career development and growth hasn't been formalized so people don't understand which skills and abilities are needed to get them to the next level. Certain key leaders are not visible AT ALL to employees while others are extremely engaged in everyday business and employees at all levels. Managers need to be better about addressing poor performance and holding everyone accountable for their actions. The office resources are abysmal - employees are stuffed in every corner imaginable and conference rooms are rarely available. The office resources are an actual impediment to the way people work and can be one of the most frustrating aspects of working in the corporate environment.