Total Expert Implementation Manager reviews

2.0

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Joe Welu

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1 review
2.0
Sep 11, 2023
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Pros

I found the pay and benefits to be surprisingly good. There are a lot of hard-working people at TE. The people I worked with were great at thinking on their feet and knew the product inside and out. Most folks were enjoyable to work with and there are many who are truly wonderful people to know. Work remotely. Would still be best for anyone out of state in my opinion, as leadership hasn’t clearly communicated any future plans and the environment progressively felt more pressurized toward being in the office. Team members were always ready and available to help if anyone needed. Great support net.

Cons

The team I worked with did have some toxic tendencies. There was a lot of whispering behind management’s back, management talks of “rumor mills” spinning about specific employees, and gossip following the many quarterly layoffs that happened in my short time with the company. This made for an extremely uncomfortable work environment day to day, and gave some employees long term anxiety over job security, despite being repeatedly assured by management that there was nothing to be worried about. Professional development will appear to be a priority on the surface, but conversations about this always got delayed anywhere from 2-4 weeks past what was originally targeted. When they did happen, my manager mostly walked through what we’d written in evaluations, and I wished this had been more of an open conversation. Skip level meetings regularly get rescheduled multiple times. We were less to believe that these would be more regular. Product often doesn’t quite do what clients need, and sales over-promises on features that don’t exist yet. This causes problems for projects. IMs can only take goals so far - at some point the product silo needs to prioritize features of client interest, rather than features for further financial gain. Company lacks any sort of diversity committee, or any focus on that piece of company culture. At least during my tenure I did not see a single diversity initiative. This can be discouraging for some.

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Total Expert Response
2y
Thank you for taking the time to share your feedback. We are pleased to hear your feedback on pay and benefits. Total Expert strives to offer a competitive compensation package. We agree that Total Expert has an exceptional team doing the best work of their careers. We encourage you to bring concerns about team dynamics and career development to a Senior Leadership team member or to the People Ops team. Our People Development team has made significant upgrades to new hire onboarding, as well as continuous learning & development for team members. I encourage you to reach out to the People Ops team if you need help finding those resources.

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