Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Total Expert

      Engaged Employer

      Total Expert Customer Service Manager (CSM) reviews

      2.5

      Be the first to recommend this company

      (2 total reviews)
      avatar

      Joe Welu

      Not enough data to show CEO approval

      Ratings by category

      2.0

      Culture & values

      2.0

      Diversity & inclusion

      2.0

      Compensation and benefits

      2.0

      Career opportunities

      1.0

      Work/Life balance

      1.0

      Senior management

      Ratings by demographic groups

      Reviews by job title

      2 reviews
      3.0
      Nov 2, 2022

      Growing Saas company

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is promising with some great members of leadership.

      Cons

      Changes to comp. structure have affected Success team directly. Platform itself doesn't behave how it's supposed to. Many teams are overwhelmed with work.

      2.0
      Aug 2, 2022

      Dissapointing

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting products, however, they are not fully functional.

      Cons

      They are not able to maintain employees. The upper management can't make up their mind.

      avatar
      Total Expert Response
      3y
      Please reach out to a member of the Senior Leadership Team or one of our People Operations folks to discuss your feedback, or please submit feedback to our Q3 Employee Engagement survey so that we can work to improve your experience. We are a growing company and it takes everyone's participation to keep our culture progressing in a positive, healthy way. Open communication is critical, so please reach out.
      Related searches: Total Expert Customer Service Manager (CSM) jobs | Total Expert Customer Service Manager (CSM) salaries | Total Expert benefits | Total Expert interviews
      Total Expert reviewsTotal Expert Customer Service Manager (CSM) reviews

      Glassdoor has 143 Total Expert reviews submitted anonymously by Total Expert employees. Read employee reviews and ratings on Glassdoor to decide if Total Expert is right for you.