TriNet Associate Customer Relationship Manager reviews

Frequent and disruptive changes have made the past year especially difficult. Major shifts to the TriNet HR Platform subscription model have driven many clients away, and while I understand the business rationale for moving toward a more premium offering, the transition has been particularly tough on employees and customers alike. TriNet also shifted away from its former “remote-first” culture and now primarily hires for in-person/hybrid roles in Atlanta. This feels misaligned with the company’s stated values and is disappointing for long-time remote employees. On top of that, recent layoffs — with more rumored to come — have created a pervasive sense of instability. The reduced headcount has forced remaining employees to take on heavier workloads under the guise of being “leaner” and “more agile,” but in reality, it often results in burnout. Weekly changes and shifting priorities make it hard to find stability in day-to-day work. While leadership’s vision for the company is clear, it sometimes feels like employees and customers bear the brunt of the cost, not the C-suite.

They can’t seem to get the interdepartmental thing down. Certain teams and their processes are so slow and there is nothing that can be done about it apparently. I’m in the business of retaining and upselling but when certain basic processes are extremely painful for clients, it makes the management of the relationship difficult. I have hope that the new CEO is going to fix a lot of issues.