Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"nice colleagues (strongly depends on team)" ((in 60 reviews)); "Good Salary and work palces" ((in 52 reviews)); "people are nice and helpful" ((in 37 reviews)); "There are great company events and team" ((in 30 reviews)); "work life balance is good" ((in 27 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Toxic leadership" ((in 9 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(834 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 834 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

834 reviews

5.0

Mar 8, 2023

Great place to work

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good team vibe, flexi home/office days, potential of getting involved on a international level with various causes and groups, good work/life balance, great career progression, great culture, flexible with holiday request, great mission & strong ethics. The business really does try to do the right thing. Interesting time to be at the business as it is transforming. Wonderful people, inquisitive culture.

Cons

The downside of any large company is the inevitable bureaucracy that comes with that.

Trip.com Group Response

3y

Thank you for your great review, we are glad you are happy working with Trip.com and look forward to many more years working together.

4.0

Mar 4, 2023

Good environment

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Work from home and good salary

Cons

rotating shifts and long hours weekends

3.0

Mar 2, 2023

Not bad due to people, but not great either!

Customer success representative

Recommend

CEO approval

Business Outlook

Pros

Teamwork and overall good environment. Good benefits and great multi cultural diversity. Health benefits are good. Plenty of promotion and professional growth possibilities.

Cons

Some difficulties in getting internal improvements. Apart from the entry salary, other positions salaries are not good at all, too much responsibility for the amount received. Different level of responsibility, same salary within the same level. Work-Life balance not good for higher level positions. Work burnout is common. Some promotions are not based on merit and not even knowledge.

Trip.com Group Response

3y

Thank you for your honest review, we highly value your feedback and suggestions and if you would like to discuss anything in further detail please contact wevaluefeedback_uk@trip.com

Viewing 304 - 306 of 834 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada

Trip.com Group

Trip.com Group reviews

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Great place to work

Good environment

Not bad due to people, but not great either!

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