Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"nice colleagues (strongly depends on team)" ((in 60 reviews)); "Good Salary and work palces" ((in 52 reviews)); "people are nice and helpful" ((in 37 reviews)); "There are great company events and team" ((in 30 reviews)); "work life balance is good" ((in 27 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Toxic leadership" ((in 9 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(834 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (834 reviews)

Ratings by demographic groups

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 834 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

834 reviews

1.0

Jan 11, 2023

Do not consider this as your next job

Flight advisor

Recommend

CEO approval

Business Outlook

Pros

Good colleagues and good establishment

Cons

If you are in the Philippines, do not ever apply to this company. You will feel suffocated and stress not because of the customer but because of their Philipine management. Their expectation ia for you to be a robot who always comply of what they say even it is already against your rights.

4.0

Jan 6, 2023

Learning as they go

Regional workforce management specialist

Recommend

CEO approval

Business Outlook

Pros

Fantastic Local Management Lovely colleagues Low entry experience required Outstanding Agent Salary Good work Life balance Great support structure

Cons

Lack of training for management level and above Some strict policies as company is based in China Used to provide free beverages however no longer

Trip.com Group Response

3y

Thank you for such a positive review. It is good to know you are enjoying your role at Trip. We understanding training and development is essential to employees’ career life, therefore we are working on designing and developing more training programs to help our managers fulfil with great leadership skills. We provide our employees with various choices of free beverage and our kitchen areas are generally well stocked. We hope you enjoy them.

3.0

Jan 2, 2023

okay

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

good pay and nice people

Cons

overwhelmed management which then means there’s not enough support for agents

Trip.com Group Response

3y

Thank you for your review. It is good to know you are enjoying working with your colleagues. We try out best to provide support to all our employees. If you need additional support, please reach out to local HR and let us know in what ways we can better support you.

Viewing 310 - 312 of 834 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada

Trip.com Group

Trip.com Group reviews

Company ratings over time

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Do not consider this as your next job

Learning as they go

okay

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