Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"nice colleagues (strongly depends on team)" ((in 66 reviews)); "Good salary compared to similar positions with other companies." ((in 49 reviews)); "people are nice and helpful" ((in 41 reviews)); "Good benefit and travel incentives." ((in 31 reviews)); "work life balance is good" ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 57 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 10 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "Toxic leadership" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(835 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

835 reviews

4.0

Aug 31, 2023

Great culture

Customer services

Recommend

CEO approval

Business Outlook

Pros

Company culture, funded office activities, great teams

Cons

The pay isn’t great, and you have to deal with a lot of complaints mostly due to the downfalls of the systems processes

Trip.com Group Response

2y

Thank you for your review, please feel free to contact us at wevalueyourfeeback@trip.com with any specific feedback.

4.0

Aug 28, 2023

Great!

Qa specialist

Recommend

CEO approval

Business Outlook

Pros

- day to day work is very varied - different tasks/projects to learn and grow - company really cares for employees and customers

Cons

- sometimes chinese mentality clashes with non-chinese cultur and local laws/rules - collaboration between different departments often messy/unorganized - management sometimes fail to talk to employees properly/in a professional way

3.0

Aug 24, 2023

Good salary , management very bad

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good salary , Free soft drink

Cons

Mangment very bad ,Managers are not helpful

Trip.com Group Response

2y

Thank you for your review. We are sorry to hear you experienced some issues working with us and we would like to understand more. Please contact us at wevalueyourfeeback@trip.com so we can discuss your feedback.

Viewing 415 - 417 of 835 Reviews

Jobs at Trip.com Group

Market Manager (Osaka, Japan)

Market Manager, Americas

Senior Product & Business Analyst, US & Canada

Trip.com Group

Trip.com Group reviews

Company ratings over time

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Reviews by job title

Great culture

Great!

Good salary , management very bad

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