Trip.com Group reviews

4.0

75% would recommend to a friend

(834 total reviews)
avatar

Jane Sun

88% approve of CEO

72% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 834 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

834 reviews
5.0
Jun 2, 2023

LOVE IT!

Recommend
CEO approval
Business Outlook

Pros

Fantastic office in a prime location, with amazing people, everybody is super friendly and kind. You have a sense of pride in working here. I love it so far!

Cons

It is quite a new company in Europe so there are some challenges which come with the transition from the other markets where the company is already well established, and there are some "testing days" however that is a part of the growth and the potential to be great is there.

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Trip.com Group Response
3y
Thank you for your lovely review, we enjoyed reading your feedback and will take your suggestions for improvement on board. We are so pleased to hear you are enjoying working with our amazing team in London, and thank you for helping making make it a great place to work.
5.0
Jun 2, 2023
Recommend
CEO approval
Business Outlook

Pros

All mycolleagues are very kind and friendly, I enjoy very much the team vibe & ambience in the office . My line management is good and clear, working with this team helps me to learn and to grow everyday.

Cons

HQ should be more generous in terms of base salary and/or incentive, since the business is growing rapidly after the pandemic.

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Trip.com Group Response
3y
Thank you for your lovely review. We are so pleased to hear you are enjoying working with our amazing team and thank you for helping making make it a great place to work!
2.0
Jun 2, 2023
Recommend
CEO approval
Business Outlook

Pros

The people I work with. Starting from Team Leaders to Group Leader to agents. People here in Edinburgh are just as fantastic as few people I have met in my previous work place. They truly stick on their main goal: doing their best to support the office and thrive together. The team is the reason why I come at work every day with a huge grin on my face. I will always be grateful to Trip for giving me the opportunity to cross my path with all these lovely teammates that often become part of your daily life. If it'd be for the team I work with I would never leave Trip.

Cons

Great opportunity to boost your cv and enhance your career path and then leave, after all there is still the widely-known Skyscanner trademark. For the workload and the responsibility you have the CS team is not paid enough and therefore instead of being a rewarding role is more a frustrating role. Customer advisors to take inbound calls are pretty much on the similar pay than a complaint handler and this is very much sad. When I applied for the CS position I was very thrilled and elated but after all I found myself not being satisfied at all, the stress and the commitment you have to endure in this specific role is not equally proportional to the pay therefore it can only be a temporary role to dwell in for boosting your experience and then look for the same role in different company where the pay is very competitive and way much higher and arousing.

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Trip.com Group Response
3y
Thank you for your review. We would like to understand more about the issues you are facing, please contact wevalueyourfeedback@trip.com with your detailed feedback so that we can address your concerns.
Viewing 433 - 435 of 834 Reviews

Glassdoor has 930 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.