Trip.com Group reviews

While I appreciate the effort put into organizing events and activities for employees, it feels odd that there is such an emphasis on spending money in these areas while salaries remain stagnant. Many of my colleagues have expressed frustration and disappointment in this regard. Additionally, there is a sense of pressure to conform to a specific standard of work that at times feels excessive and unnecessary. This can make it difficult to find joy in the work that we do, and many of us feel overworked and undervalued. Overall, I believe that this company has the potential to be a great place to work, but there are some significant improvements that could be made. It is crucial that management takes the concerns of employees seriously and works to address them. Without greater transparency and a commitment to fair compensation and reasonable work expectations, it will become increasingly challenging to attract and retain top talent.

Pretty much everything else. There are many deep-rooted issues at Trip.com, many of which seem to stem from their top-down management system. Power is held almost exclusively in Shanghai, making for a very inflexible and culturally confused company in the UK. The workload is usually manageable. However, Customer Service Agents are expected to take inbound live chats and calls simultaneously, as well as working on outbound at the same time. Team leaders often refuse to take escalations, leaving very frustrated customers with powerless agents. While my personal experience may not be definitive, after two years at this company - after being essentially manipulated by management and almost dismissed due to a hospital stay and recovery period ‐ I reached breaking point and had to resign. The management style was often condescending and inappropriate. Praise was given with few tangible benefits, and unless I was being scored 100%, my contribution was overlooked. I also believe favoritism is a genuine issue in this company. Promotions are given not always based on merit, but on personal feelings and emotions. This is a dangerous precedent to set in a workplace. This, amongst other things, pushed me towards my decision to leave this company. Here, there are often so-called "mental health awareness" days, which are undoubtedly rendered futile due to the demands and stress placed on agents and team leaders every day. Holidays were inflexible; I can count on one hand the amount of times I was given holidays that I wanted since the office is often understaffed. Training is also another issue at Trip. Not even trainers are sure of the proceures simply due to the impracticality of the procedures themselves...