Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 60 reviews)); "Good salary compared to similar positions with other companies." ((in 53 reviews)); "People are nice and efficent" ((in 38 reviews)); "There are great company events and team" ((in 32 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 56 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Toxic leadership" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

5.0

May 28, 2022

Assistant team leader

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great environment and work place

Cons

no cons, good place work for

Trip.com Group Response

4y

Thank you for your review. We are delighted to know you enjoy being part of our brilliant team. Thank you for your contribution. Have a great Trip !

4.0

May 27, 2022

Not bad

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Career opportunities. Lovely colleagues. Nice offices. Structured company.

Cons

Very strict internal policies. Different people got different pay (they get you for as cheap as they can) The 'mistake/ praise' system for agents but with no tangible benefits. Rigid structure.

Trip.com Group Response

4y

Thanks a lot for your review. We're happy to know you enjoy your working here. While if you have any other concerns, feel free to contact us at wevaluefeedback_uk@trip.com.

5.0

May 26, 2022

Good environments

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Very good environment and great co-workers

Cons

Probation time it’s a bit too long

Trip.com Group Response

4y

Thank you so much for your feedback. Great to know you enjoy the working environment and love the friendly team here. Good to have you onboard. If you have some other feedbacks, feel free to contact wevaluefeedback_uk@trip.com.

Viewing 586 - 588 of 832 Reviews

Jobs at Trip.com Group

QC Specialist - EN HTL

Manila

View job

Trip.com Group

Trip.com Group reviews

Company ratings over time

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Reviews by job title

Assistant team leader

Not bad

Good environments

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