Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)
avatar

Jane Sun

87% approve of CEO

73% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews
5.0
Aug 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Great Management Team Alot of changes happening for the better New Service Head is passionate about achieving success Great recruitment and career ops

Cons

Complaints are very high and take up alot of time More resource needed More support needed for complaints and management team

1.0
Aug 7, 2021
Recommend
CEO approval
Business Outlook

Pros

Like all contact centres, it has nice colleagues from different countries. It used to be alright but took a turn for the worse towards the end of 2020

Cons

No team communication whatsoever, no 1 to 1s or team meetings, an overworked, constantly overwhelmed and ridiculously overtasked support team, especially the TLs as they have to deal with the company’s many complaints themselves and have 0 time to dedicate to their teams. Higher management verging on abusive makes the edinburgh site a sinking ship. If you’re still there, it’s time to grab a life jacket abd make for dry land.

5.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

nice working environment as well as diversify team culture

Cons

business is on downtrend impacted by virus

Viewing 652 - 654 of 832 Reviews

Glassdoor has 928 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.