Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 61 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "People are nice and efficent" ((in 36 reviews)); "There are great company events and team" ((in 27 reviews)); "Good benefit and travel incentives." ((in 27 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 9 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

1.0

Dec 4, 2018

Horrible. Stay away

Ibu

Recommend

CEO approval

Business Outlook

Pros

Good pay if you know how to negotiate

Cons

Do not join the international business unit (IBU). The management is very unstable. In 1 year, the C suite can change 3 times and each change means changes to the ground too. The approach is very top down. There is no true Ctrip culture and everyone is working for themselves, mainly to “save their ass”. Leaders are extremely incompetent. They don’t even know how to hire and ask the right questions and they’ll not think twice to fire anyone they dislike. Don’t bother with HR for support. HR can’t even speak proper English so they wouldn’t care. Lastly, the work culture is extremely toxic. Almost everyone I know dislikes their boss and job. I’ve even heard that staff secretly record their convos with their boss just as precaution. It’s very political and many unethical decisions being made. It’s not foreigner friendly. Trust me, save yourself from the misery

1.0

Nov 15, 2018

Manager

Market manager

Recommend

CEO approval

Business Outlook

Pros

Given or showing the images of an international cooperation but the local operation is more to old 'china based company' practice.

Cons

Horrible culture! Be prepared for the worse nightmare ever in your career journey. Think twice.

3.0

Nov 11, 2018

Great pay with not much else.

Market manager

Recommend

CEO approval

Business Outlook

Pros

Pay is good for the role. Opportunity for running a territory very early in a career.

Cons

Frequent changes in regional management - new manager comes in every 3-6 months and changes the supporting team, leading to disruption in operations. Very stubborn approaches to working in a new market. Very little respect for written contracts, often blatantly breaking the terms of an agreement, and encouraging this behavior. Regional managers can be very political in their decisions.

Viewing 790 - 792 of 829 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Senior Business Analyst, US & Canada

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