Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 58 reviews)); "Good Salary and work palces" ((in 53 reviews)); "people are nice and helpful" ((in 41 reviews)); "There are great company events and team" ((in 30 reviews)); "Good benefit and travel incentives." ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 11 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(830 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

3.0

Sep 25, 2025

great potential but less organized management

Director

Recommend

CEO approval

Business Outlook

Pros

a very fast growing OTA

Cons

many things being operated from Shanghai, less centralized local management

5.0

Sep 23, 2025

Dynamic Workplace

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Trip.com is a place where you can grow quickly if you are open to challenges. Working here has given me exposure to colleagues across different regions such as China, Japan, Korea and I have learned a lot from cross-cultural projects. The environment is very dynamic. There are always new initiatives. Locally, the Bangkok site has a supportive atmosphere with team-building activities and recognition events that make people feel connected. I also appreciate the benefits such as EAP support, which show the company genuinely cares about employee well-being.

Cons

The fast pace and frequent changes can sometimes feel overwhelming. Priorities may shift quickly and you need to adapt and re-prioritize often. For some people this can be stressful, but it is also a valuable chance to build resilience, learn agility, and gain experience in a truly global business environment.

4.0

Sep 20, 2025

Growing Fast

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Growing fast with increasing share value.

Cons

Less benefit of the industry.

Viewing 88 - 90 of 830 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Senior Business Analyst, US & Canada

Connectivity Operations Manager