Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 58 reviews)); "Good Salary and work palces" ((in 53 reviews)); "people are nice and helpful" ((in 41 reviews)); "There are great company events and team" ((in 30 reviews)); "Good benefit and travel incentives." ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 11 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(830 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

4.0

Aug 7, 2025

Overall good

Machine learning engineer

Recommend

CEO approval

Business Outlook

Pros

Had a bit more work-life balance than other companies.

Cons

Also need to work overtime

4.0

Jul 31, 2025

Shape the future

Marketing executive

Recommend

CEO approval

Business Outlook

Pros

I am someone who takes initiative and looks for opportunities to make things better. I enjoy supporting my team and the company to focus on what truly matters, helping to drive success today while building a stronger foundation for the future

Cons

I am a proactive and dedicated professional who consistently seeks ways to optimize processes and support team success. By focusing on efficiency and collaboration, I help the company achieve sustainable growth and create long-term value for the organization.

1.0

Jul 31, 2025

Chinese-style management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Provided good benefit package especially WFH

Cons

Management is very Chinese-style and top-down, with direction changing very often. Regional teams have little say and are mainly expected to follow HQ instructions.

Trip.com Group Response

10mo

Thank you for your feedback. We're pleased you value our benefits like WFH flexibility. We take your concerns about decision-making processes seriously and are actively working to empower regional teams and improve communication clarity. For further discussion, contact us confidentially at hr_socialmedia@trip.com. We’re committed to positive change.

Viewing 106 - 108 of 830 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Connectivity Operations Manager

Senior Business Analyst, US & Canada