Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 58 reviews)); "Good Salary and work palces" ((in 53 reviews)); "people are nice and helpful" ((in 41 reviews)); "There are great company events and team" ((in 30 reviews)); "Good benefit and travel incentives." ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 11 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(830 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

5.0

Jul 19, 2025

Nice people, nice work

Data analysis manager

Recommend

CEO approval

Business Outlook

Pros

Friendly landing, no push and will give you enough time to land and learn.

Cons

sometimes work overload, but tolerable.

2.0

Jul 17, 2025

Salary

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

No delays every pay day.

Cons

No annual increase. Monthly incentive is almost impossible due to very high metrics that need to be met.

2.0

Jul 15, 2025

I wish I had believed the reviews before joining - everything negative people said turned out to be true.

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Great colleagues, diverse international team Coffee machine

Cons

Poorly prepared and unprofessional management at all levels Toxic culture of favoritism, micromanagement, and inconsistent rules Unrealistic workloads, constant pressure, no real work-life balance HR ineffective — complaints often ignored or handled arbitrarily Career growth promises rarely materialize Pay may not match workload; bonus structure unclear Management regularly asks staff to write positive reviews (and it shows)

Trip.com Group Response

11mo

Thank you for your feedback. We're pleased to hear you enjoyed working with our diverse team. We're sorry to learn about the challenges you faced and are committed to making improvements. We take issues related to fairness in career progression and transparent communication very seriously. Your insights are important, and we’d like to understand more to address your concerns effectively. If you feel comfortable, please reach out to us at EMEA.feedback@trip.com. We are dedicated to ensuring all of our employees are heard and implementing positive change.

Viewing 112 - 114 of 830 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Manager, Americas

Market Executive, Americas

Connectivity Operations Manager

Senior Business Analyst, US & Canada