Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 68 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "People are nice and efficent" ((in 37 reviews)); "work life balance is good" ((in 30 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Bad management, favoritism, lack of transparency" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (832 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

2.0

May 9, 2024

Horrible company

Customer service

Recommend

CEO approval

Business Outlook

Pros

Friendly staff, thats all. Nice office.

Cons

- customers are very abusive. - higher departments don't care about agents. - burn out due to bad communication + horrible customers. - customers problem are never solved.

4.0

Mar 6, 2024

People make the job better than it is

Team leader

Recommend

CEO approval

Business Outlook

Pros

The sense of culture has been better in the last years and it is the people that makes the job better

Cons

Procedures are always changing, a lot of the times not for better. Some KPIs are almost impossible to achieve where the majority of them are not customer focused. There is no full understanding of the markets we work with which makes the job very difficult. Salary is way to low for the living costs and for the role. Sub-levels within the role should be rechecked considering the amount of work and responsibilities. Salary should also be reviewed more often for some roles as there is no point some roles without direct team management earning the same or even more.

3.0

Aug 10, 2023

Read first before you decide to apply

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

* Free food * Shuttle service * Has a high salary offer

Cons

* EVERYDAY is CWS * With two consecutive absences (valid or not) written or verbal warning will be provided * Unreasonable KPI

Viewing 139 - 141 of 832 Reviews

Jobs at Trip.com Group

Market Executive, Americas

Market Manager, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Executive, Americas

Trip.com Group

Trip.com Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Horrible company

People make the job better than it is

Read first before you decide to apply

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