Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good Salary and work palces" ((in 48 reviews)); "People are nice and efficent" ((in 39 reviews)); "work life balance is good" ((in 29 reviews)); "Growth opportunities at every level" ((in 26 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 15 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 10 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (832 reviews)

Ratings by demographic groups

Race / Ethnicity

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

5.0

Mar 20, 2025

BD

Business development manager

Recommend

CEO approval

Business Outlook

Pros

Very good company I really love the company culture and every person I meet here.

Cons

Not applicable on this part

5.0

Mar 20, 2025

Company where you can grow.

Senior customer advisor

Recommend

CEO approval

Business Outlook

Pros

I’ve had a great experience working as a travel agent at Trip. One of the best things about this company is the opportunities for growth—you can progress no matter your background, as long as you’re willing to learn and work hard. Management is supportive and always encourages development, providing plenty of upskilling opportunities to help you succeed. The company atmosphere is positive and welcoming, making it a great place to work. If you’re looking for a role where you can build a career in the travel industry, this is a fantastic place to be.

Cons

While the company offers great opportunities for growth and upskilling, I believe the yearly salary reviews do not always keep up with inflation. Additionally, career progression is limited for fully remote workers, even if they consistently deliver great results. All Level 2 positions require employees to be in the office or hybrid, which can be a disadvantage for those who prefer or need to work remotely.

5.0

Mar 19, 2025

Fast growing company with open culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Open to new ideas, encouraging innovations. Management is very open and transparent. Willing to try and accept failure, more importantly is to review and learn from failure, which will help the company's continuous growth

Cons

Need to keep your mind fresh with new ideas, non-stop. The best way is to keep looking around on what's happening around you in the e-commerce world.

Viewing 190 - 192 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Market Executive, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Manager, Americas

Trip.com Group

Trip.com Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

BD

Company where you can grow.

Fast growing company with open culture

Jobs at Trip.com Group

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