Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good Salary and work palces" ((in 48 reviews)); "People are nice and efficent" ((in 39 reviews)); "work life balance is good" ((in 29 reviews)); "Growth opportunities at every level" ((in 26 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 15 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 10 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

4.0

Mar 19, 2025

Just started working here!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The office is beautiful and has got everything required, and more. Friendly colleagues. Long breaks.

Cons

Training is quite long, but it covers every possible scenario

5.0

Mar 19, 2025

fantastic place to work in

Customer service adviser

Recommend

CEO approval

Business Outlook

Pros

"Diversity and equal opportunities across all stages of the work cycle. easy access to managers and foster an environment where employees feel free to express themselves. Recognize and appreciate employee efforts both morally and financially."

Cons

not ideal to work in the office as too much noise on the floor poor social activities

4.0

Mar 19, 2025

Supporting and encouraging people in the office

Regional training specialist

Recommend

CEO approval

Business Outlook

Pros

Can't speak for all managers as I don't know, but mine is very supportive and eager for my development understanding very quickly what my areas of interest are and gets me involved in related tasks a lot. The office environment is great with lots of lovely people from so many cultures, The office admin and culture team work very hard on making us feel welcome and comfortable. The office is very central and around lots of amenities. The team I am in are very dynamic and so we are changing continuously, within the last year in particular. This can be a con depending on the person, but for me a pro as I am gaining a lot of experience.

Cons

Being a global company, there can sometimes be delays in information from the central team or there can be miscommunication.

Viewing 196 - 198 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Market Executive, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Manager, Americas