Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good salary compared to similar positions with other companies." ((in 49 reviews)); "People are nice and efficent" ((in 37 reviews)); "Good benefit and travel incentives." ((in 29 reviews)); "work life balance is good" ((in 27 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "Toxic leadership" ((in 8 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

2.0

Jan 10, 2026

The company with the strangest interpersonal relationships I've ever experienced

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. The company has a coffee machine and massage chairs. 2. The office environment is clean, tidy, and bright. 3. Administrative services are excellent; problems are always resolved quickly.

Cons

1. Some teams ostracize new employees. 2. It's difficult for foreigners to get promoted here; the career ceiling is too low. 3. The leadership has limited capabilities, and their instructions are often contradictory. Some leaders disrespect their subordinates and withhold legitimate allowances like taxi subsidies. 4. There are too many corrupt managers. Many people are promoted not based on ability, but on personal connections. Their extravagant socializing outside of work (KTV, drinking parties) is staggering. These corrupt managers don't promote capable employees; they only promote their sycophants. 5. The workload is excessive. The company is controlling the budget, most teams are exhausted, but HR claims there are no openings.

Trip.com Group Response

5mo

Thanks for sharing this, and for mentioning the things that you did appreciate during your time here. It’s tough to read what you’ve described. We hear you on the leadership and culture issues. We’re taking this to heart and are committed to making real changes. If you’re open to it, we’d welcome the chance to talk more — any details or suggestions you’re willing to share could help us improve. You can reach us confidentially at hr_socialmedia@trip.com.

3.0

Dec 19, 2025

magers problmes

Customer service

Recommend

CEO approval

Business Outlook

Pros

building and salary good compartive other compaines

Cons

there are many problemes with mangers

Trip.com Group Response

5mo

Thank you for highlighting our competitive salaries and modern workplace – we're glad these stood out to you. We also sincerely appreciate your honesty about the challenges with some managers; we hear you and understand how frustrating this can be. To address this, we're actively implementing training programs for managers to improve everyone's experience. If you have specific examples or suggestions on how we can do better, please email us directly at EMEA.feedback@trip.com.

2.0

Dec 8, 2025

Profits over people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

People Culture Environment Onsite perks Diversity

Cons

Low pay High expectations Toxic leadership Overseas driven targets are out of touch with UK market Very KPI/Corporate profit focus over people & their mental health/boundaries

Viewing 202 - 204 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada

Trip.com Group

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The company with the strangest interpersonal relationships I've ever experienced

magers problmes

Profits over people

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