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      Trip.com Group

      Engaged Employer

      Trip.com Group reviews

      4.0

      75% would recommend to a friend

      (829 total reviews)
      avatar

      Jane Sun

      87% approve of CEO

      73% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      4.0

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      829 reviews
      5.0
      Apr 1, 2026

      Customer Advisor

      Customer advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I joined not long ago, feeling positive so far. The good thing is there is comprehensive onboarding process and orientation training to help us understand the products and customers' FAQs. I really appreciate that my coach helps a looooot in teaching me how to deal with difficult customers. If you want to pick up CA skills, it definitely offers good space. The brand is also growing more globally.

      Cons

      The probation KPI is strict, you need to learn quickly. Sometimes work schedules can be challenging

      1.0
      Mar 31, 2026

      Felt like being a slave robot: Follow script, ask permission to use the loo, total control and min wage

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great job if you are a corporate bot with no personal boundaries. It is a good position if you a student just out of school or college and getting into employment. Supportive training team and office facility

      Cons

      Since its a Chinese company the level of control is boundless, there are only a few unpaid breaks per day (which you have to approve with your manager) and the job is crazy intense, some days you would have over 40 chats and half of them people spamming like mad and are angry. NO PERSONALITY, all you can do it find a protocol in the huge database and follow the script. You CAN NOT BE HUMAN and cannot even use smiles or emojis. Very early start as office working from 7-5 Crazy oversight, EVERYTHING YOU DO IS CONTROLLED, MEASURED & REVIEWED. Late 2 min from a break? Get ready to explain yourself to the manager before your next shift. There are unlimited amounts of "anonymous" surveys every week, that you cannot skip, and if you are honest - you'd most likely get in trouble. Career progression? Forget it unless you'd like to play this game with the rules above for at least 2-3 years. From all the work I did in my life this was one of the most frustrating and stressful ones.

      avatar
      Trip.com Group Response
      2mo
      Thank you for taking the time to share your feedback. We’re glad to hear you found the training team and office facilities supportive. We’re very sorry that your overall experience felt overly controlled and stressful. This is not the environment we aim to create. While structure, quality standards, and scheduling are important in a customer service role, they should be balanced with trust, flexibility, and respect for individual wellbeing. We take your concerns around monitoring, communication style, and workplace pressure seriously, and we are continuing to review how these are implemented to ensure a more supportive and human experience for our teams. If you’re open to sharing more detail, we welcome you to reach out confidentially at EMEA.feedback@trip.com. Your feedback is important in helping us improve.
      Viewing 19 - 21 of 829 Reviews
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      ReviewsTrip.com Group reviews

      Glassdoor has 925 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.