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      Trip.com Group

      Engaged Employer

      Trip.com Group reviews

      4.0

      75% would recommend to a friend

      (832 total reviews)
      avatar

      Jane Sun

      88% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      832 reviews
      5.0
      Jul 5, 2025

      Great Experience

      Key account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      the company with strong culture of people, spend a lot on people to maintain the talents and culture.

      Cons

      as a new comer to the company for 6 months ... it seems all good

      1.0
      May 26, 2025

      Overwhelming changes and poor management

      Customer advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome benefits and rewards they offer in special occasions

      Cons

      Workloads are overwhelming. What the company want employee too achieve is almost impossible. Unfair specially if you are working as inbound EN, they are forcing you to assist customers that speak other languages with only use of translation tool. We are forced to say white lies although the result is impossible for guest to achieve for the sake of getting a positive survey. You often experience multiple changes of rest days in 1 month. You wouldn't imagine yourself working in the company in long term due to too much pressure and unfair distribution of workloads.

      avatar
      Trip.com Group Response
      1y
      Thank you for your honest feedback, and we're glad you like our special occasion benefits. Truly sorry to hear that you've had experienced some challenges. Customer-centric is one of our company values and our first priority. And we're committed to create a fair and pleasant work environment where our talent can grow and flourish. Your feedback is important to us, so we would like to invite you to contact us directly at hr_socialmedia@trip.com. Your further input will help us to build a better workplace.
      Viewing 211 - 213 of 832 Reviews
      Related searches: Trip.com Group jobs | Trip.com Group salaries | Trip.com Group benefits | Trip.com Group interviews
      ReviewsTrip.com Group reviews

      Glassdoor has 928 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.