Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good Salary and work palces" ((in 52 reviews)); "people are nice and helpful" ((in 38 reviews)); "There are great company events and team" ((in 33 reviews)); "Good benefit and travel incentives." ((in 33 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Toxic leadership" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

5.0

Apr 3, 2025

An excellent company for professional and personal growth

Social media specialist

Recommend

CEO approval

Business Outlook

Pros

- Opportunity to receive recognition and salary increases based on the commitment shown. - Multicultural environment without any differences or discrimination. - Option to work from home as well - relaxed working environment and not at all toxic - The company can offer the chance to visit other offices located in different parts of the world , so that it would be possible to work closely with colleagues with different cultures and learn a lot

Cons

The policy about working abroad may need some improvement or clarification

5.0

Apr 2, 2025

Best company I've ever worked for

Training supervisor

Recommend

CEO approval

Business Outlook

Pros

1) Promotion opportunity every month for agents, and every 6 months for other staff. Always done fairly and based on performance. 2) The amount of benefits given through a Cash plan, snacks most weeks, free fruit, free Nespresso machine, free merch, free food when celebrating events. 3) Massive focus on employee satisfaction. A leadership team who listen and always want to improve. 4) Performance is clear for everyone through the performance evaluation mechanism. 5) The people and the culture- one of the best things about working in a multi cultured office, 6) Salary is checked against other call centres and very competitive. 7) Lots of opportunity to grow and develop through training, Linkedin Learning accounts an leadership support.

Cons

1) Pension contribution is minimal.

5.0

Mar 31, 2025

Good Work Life Balance

Customer service advisor (outbound team)

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance Receiving the salary on time Great colleagues Career opportunities A multi-cultural environment and cultural activities

Cons

There are some procedural challenges, but there are also improvements There is room for improvement in employee engagement

Viewing 217 - 219 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada

Trip.com Group

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An excellent company for professional and personal growth

Best company I've ever worked for

Good Work Life Balance

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