TruStage reviews

3.0

45% would recommend to a friend

(757 total reviews)
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Terrance Williams

38% approve of CEO

28% positive business outlook

TruStage has an employee rating of 3.0 out of 5 stars, based on 757 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TruStage employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

757 reviews
2.0
Aug 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay wasn't terrible for the job position, but, I don't have much to compare it to.

Cons

Possibly about to enter into litigation over employee mistreatment, unfair practices, hostile work environment and wrongful termination. This applies to the Fort Worth office. Company as a whole may be fine, but don't work for them in Texas.

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TruStage Response
6y
Thank you for sharing this feedback. It’s clear your experience working with us was more negative than positive, and I’m so sorry about that. It concerns me greatly that you mention employee mistreatment and a violation of our own policies. While I understand you no longer work for us, I would welcome the opportunity to discuss this with you at your convenience. I unequivocally do care about each employee’s experience in the workplace and will not tolerate the conditions that you have outlined here. Please do contact me either via our switchboard or directly via my work email: Linda.Nedelcoff@cunamutual.com --Linda Nedelcoff, EVP, Chief Human Resources and Strategy Officer
2.0
Jul 25, 2019

Out of balance

Recommend
CEO approval
Business Outlook

Pros

Business model (if it can ever be stabilized) Competitive pay/benefits

Cons

Top to bottom instability due to chasing latest trends (employee vs. customer focus, credit union vs. non-CU focus, outsourcing, diversity, agility) Highly political environment lacking true accountability Ethical gaps (low frequency but high impact) Insufficient HR resources

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TruStage Response
6y
I appreciate you taking the time to provide your feedback. I am disappointed to hear that you had a negative experience working with us. Our organization has been a market leader for generations, but to remain, we must continually evolve. While embracing change requires us to be flexible and agile, we remain committed to our employees, as well as committed to fostering diversity and inclusion as a core corporate value. Hearing your feedback will provide additional insights into how our employees experience change within the organization.
1.0
Jul 14, 2019

Will not recommend to anyone

Recommend
CEO approval
Business Outlook

Pros

Benefits and pay were adequate.

Cons

Extremely bad cut-throat culture. Throwing somebody under the bus was a must. No one could take responsibility for any mistakes. We are all human. Sometimes mistakes happen and instead of focusing on fixing them, it was multi-week witch hunt to find who to blame. The only people that survive there are old-timers who learned how to play the game and stay afloat. They can't keep any young talent long enough which says enough. In Madison, most recruiters know it to be a "stay away" company. Oh, you want to implement new expensive technology? Sure, but we won't train you and expect you to know everything in and out. Or better we'll hire contracts who barely understand IT concepts and then transfer the management to you. Have fun dealing with incredible amount of mismanagement! You want training? You have to do it on your own personal time. Lots of people are in positions without having the knowledge to perform their roles. Mostly due to staying with the company long enough and most of IT are in the union which makes it really hard to fire anyone. You want a promotion or apply to a higher role? Well, in most cases your performance review will be bad and the union rules will hire someone who has been longer even if they don't qualify to do the job. If you want to do paper pushing and be average, maybe it's a place for you. Forget about innovation or new ideas. Keep you head down or it will get cut. People are toxic towards everyone. IT Managers don't understand what their direct reports are doing. Even if you are subject matter expert, your opinion won't matter because IT managers will make one for you. Oh, and they will blame you for something going wrong even if you told them not to do it. The new CEO came in and monthly layoffs started happening. Instead of firing people, they played it as "your position got eliminated" which works very interesting with severance . Apply to this position instead where other people contest for. Oh, and if you got hired earlier than someone else, you can choose to fire a newer team member instead. Your choice...

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TruStage Response
6y
Thank you for taking the time to share this feedback. We work hard to foster a culture of transparency and open lines of communication. This includes our Speak Freely line where individuals have the option to remain anonymous if they would like. I am interested to learn more about the concerns you raise. Feedback like yours, while difficult to hear, can sometimes bring opportunities for improvement. If you are open to it, I welcome the opportunity to speak directly with you so we can continue to improve the employee experience for all. Please contact me at Linda.Nedelcoff@cunamutual.com . Thank you.
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Glassdoor has 892 TruStage reviews submitted anonymously by TruStage employees. Read employee reviews and ratings on Glassdoor to decide if TruStage is right for you.