Better than a lot of call centers... but still a call center.
Pros
-Everyone is very candid about the job itself, no surprises from interview to first day -Legitimate opportunity to make uncapped commission if the desire and sales ability is there -Products are innovative and can really assist a client's career if value is established -Unbelievable benefits package, well-stocked kitchen, rec room with ping-pong table and foosball -Solid work hours (7:30a.m. to 4p.m.) allows you to pursue other opportunities without having to take time out of your expected work day -Its sales, so of course its a number game. However, if you are putting up consistent monthly numbers there are opportunities to move into more specialized departments that highlight your talents and provide a nice break from straight cold-calling (ex. inbound teams, closing specialists, lucrative real estate agents with high priced listings, etc.) Trulia's founders and current executives have tried to create a fun work environment with having a kitchen full of snacks & soda. The ping-pong table is a nice way to blow off some steam. It is also, extremely hard to find a better health & benefits package than the one offered to employees at Trulia. The once a month happy hour is a nice attempt to foster some sense of camaraderie in addition to the occasional in-office sales raffles.
Cons
-In order to meet monthly quota expect a minimum of 100+ calls a day -Dynamic commission structure that sometimes benefits your strengths or highlights your weaknesses (varies for everyone) -As it's been stated, you are selling to real estate agents. A lot of pressure to push an expensive product onto a semi-struggling agent within the first conversation -Wide range of co-workers from fresh out of college to fourth "career" change; affects the overall morale of the workplace. -High stress. It's not a glamorous sales position, you will more times than not be aware of where you are and where you are supposed to be. It takes a toll on your mood and can carry over once the day is done -It's a call center! You will cold-call real estate agents all over the country and deal with every personality type imaginable. While I was only there a few months I took the reviews I saw of Trulia into account and was actually surprised to hear a lot of my concerns addressed unsolicited throughout the hiring process. There was no bait and switch. I knew exactly what the job was going to be. So it's hard to be extremely negative about a place that didn't sell me a bill of goods. If you can handle rejection, don't mind making a 100+ calls a day, there is a lot of money to be made. Everyone knows who the top performers are and its an environment that encourages teamwork instead of pitting you head to head against your peer. It was one of the most stressful sales environment I've ever been in. There is a reason why there is a ridiculous turnover rate. By the time I left there were only 4 of the original 12 people I started with after 3-months. Every day is the same routine. But each day I felt like I was losing a piece of my soul.
