Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (13) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 71 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 28 reviews)); "Work from home, good company, good culture." ((in 16 reviews)); "Great culture and Atmosphere at Trupanion" ((in 16 reviews)); "There is a good work life balance and they're very diverse." ((in 14 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 25 reviews)); "Senior leadership has non working bros or hard working chicks." ((in 24 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 23 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 20 reviews)); "Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.)" ((in 11 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(428 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

428 reviews

2.0

May 14, 2021

"No call center culture" - A lie

Customer experience

Recommend

CEO approval

Business Outlook

Pros

Free pet insurance, RSU's, free Healthcare, pet orientated work

Cons

Honestly I really hate writing this review because I love the company itself. Trupanion is the best pet insurance out there, hands down. My dog wouldn't be here without it. I was unfortunately verbally abused by my immediate supervisor. My specific department is constantly going through changes as no one can decide what to do for processes. The metrics are hard to meet, and expectations are not set until you're being coached on it. Rules enforced differently for different employees based on tenure and favoritism/metrics. Managers not held responsible for their actions unless you go to the CEO, apparently This job makes me hate the company, and it has a significant effect on my mental health. I was told by a previous supervisor that none of the other managers wanted me here, and now im seeing evidence of that by having a target on my back, and having my every move nitpicked.

Trupanion Response

4y

Thank you for your feedback. You love the products, you love the pets, but we want you to love your team member experience too. Given the serious nature of your comments, we have flagged this review to People Operations. Obviously, this forum is anonymous but we want to help in any way we can! Please reach out to me directly so that we can set up a time to chat confidentially. You can ping me on Teams or email me directly at Anna.Berentson@Trupanion.com.

3.0

May 14, 2021

It’s fine at first but bad management is the kicker.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Paid sabbatical, PTO, pet insurance, universal healthcare, and a pet friendly office.

Cons

Trupanion is a company that really likes to promote from within and sometimes that’s not a good thing. The “cliquey-ness” of everyone from customer care to middle/upper management is is really annoying. They’re constantly spreading toxic positivity that’s hard for someone who suffers from depression or anxiety. They taut that they’re inclusive of those issues but after over a year on the job with no performance issues, they still wouldn’t allow me to work from home even though I had accommodations. When they finally did let me work remotely is was because of the impending pandemic and that was only because they were forcing everyone to work remotely. My director and manager were so cliquey it was uncomfortable to be able to talk to either of them for fear of being punished by the other party. It might have been different if I worked with another team but it was not great for me.

Trupanion Response

5y

Thanks for reviewing Trupanion. We appreciate this honest feedback so that we can better understand how we can continue to improve our workplace culture. This type of behavior from management is not encouraged and we will continue to work with managers to ensure that they are aware of all resources available to support our team members. We will be sharing this feedback with the appropriate teams, but if you would like to share further insight into your experience, we would greatly appreciate it. You can email me directly at Anna.Berentson@Trupanion.com to share your feedback anonymously.

5.0

May 12, 2021

Time Invested Into Yourself And Your Work Pays Off

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Constantly striving to lead community and workplace with inclusion.

Cons

With constant growth and pivoting, you will get left behind if you are slow to adapt and reorganize your workflow.

Trupanion Response

5y

Thanks for your review! I'm so glad that the value and focus placed on our inclusive work culture and community is shining through! I'll agree with you that our continuously evolving pace is not for everyone. If you have any insight that you would like to share about navigating change, this could be a great resource for other Trupanion employees! Please email me at Anna.Berentson@trupanion.com to set up some time to brainstorm.

Viewing 232 - 234 of 428 Reviews

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Trupanion reviews

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"No call center culture" - A lie

It’s fine at first but bad management is the kicker.

Time Invested Into Yourself And Your Work Pays Off

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