Trustco Bank reviews

2.9

29% would recommend to a friend

(361 total reviews)
avatar

Robert J. McCormick

37% approve of CEO

39% positive business outlook

Trustco Bank has an employee rating of 2.9 out of 5 stars, based on 361 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 22% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

361 reviews
1.0
Aug 24, 2022

Like being in an abusive relationship

Recommend
CEO approval
Business Outlook

Pros

In retrospect, nothing. I enjoyed the company of a handful of coworkers. The smart ones never stayed more than a year.

Cons

It's like being in an abusive relationship. Promises of things being better and changes fall short. obligations were ambiguous and changed depending on the immediate need of the company... in short I started as a teller then head teller at bank who played Assistant branch manager regularly when understaffed, and as an assistant branch manager played branch manager never with any compensation or bonus or per diem pay increase, and finally as manager the pay increase wasn't enough to buy a package of TP. Pay was so low, and all I did was make a multi-millionaire ceo a bigger multi-millionaire ceo, in 10 years, 4 promotions in total, less than $4/hr. From the day I started. When concerns were expressed, you get "written up" as an excuse to deny a raise or bonus; and then sent to cover multiple branches, while being expected to make goals in your home branch. If you express great dissatisfaction and they fear having to train a new employee, they meet you 1/2 way for about a month, maybe there's a meke expressionof apology or empathy ... then the abuse returns. After leaving I realized I was in this abusive roller coaster relationship. A promised 6% raise after 6 months "based on review" is bs, they'll find an excuse to deny ...started beginning of 2009 as a teller at $10/hr. left end of 2018 $13.72/hr. As the branch manager.

2.0
Aug 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Management was kind and helpful as well as upper management

Cons

Low pay, poor benefits, inadequate training, high turnover, no work/life balance

3.0
Aug 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits after 6 months. It’s all about who you know.

Cons

It’s all about who you know. Senior management is not involved enough to understand day to day processes and why staff struggle and there is constant staff turn over.

Viewing 139 - 141 of 361 Reviews

Glassdoor has 368 Trustco Bank reviews submitted anonymously by Trustco Bank employees. Read employee reviews and ratings on Glassdoor to decide if Trustco Bank is right for you.