Turo reviews

2.6

33% would recommend to a friend

(559 total reviews)
avatar

Andre Haddad

38% approve of CEO

32% positive business outlook

Turo has an employee rating of 2.6 out of 5 stars, based on 559 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Turo employee rating is 29% below average for employers within the Information Technology industry (3.7 stars).

Reviews by job title

559 reviews
2.0
Jul 4, 2019
Recommend
CEO approval
Business Outlook

Pros

The people, overall, are good to work with. The free snacks and drinks are nice. The benefits (for those without families) are quite good. If you can survive the initial shellshock, it is possible to move up quickly. Just don't expect that advancement to come with any real boost in pay.

Cons

The training is laughably inadequate and disorganized. No one is in charge of it and it shows. The customers (Hosts and Guests) are combative and frequently horrible. Expect to spend a majority of your day getting yelled at and insulted via email or phone calls. You will deny at least half the claims you handle due to policy exclusions or material misrepresentation. Plan to work 50-60 per week until you either quit or achieve competence through sheer repetition. If you take any PTO, expect to come back to an enormous backlog. Policy and protocol are constantly changing and the only notice (if any) we receive as handlers is a Slack message blasted across one of the general channels. Stock options are available for purchase, but handlers don't get paid enough to afford them. You're working for salary and the salary is mediocre.

5.0
Jul 2, 2019

Keep up the amazing work!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've been part of Turo for over one year now. And I am confident to say, it has been one of my best years ever. A few things that I want to highlight: The company is filled with amazing employees. Everyone is really thoughtful and supportive. I feel there is no job too little for anyone. Our core values are Pioneering, Efficient, Supportive and Down-to-earth. We have a phenomenal Executive Leadership team. They truly care about their employees and really go out of the way to listen and hear their employees thoughts and concerns. Andre Haddad is the best CEO I have had a chance to work for. He is extremely smart. Incredible understanding of Marketplaces. Well-spoken, insanely smart and passionate about mobility and the shared economy space. He was also just ranked #16 in the United States by Glassdoor as the top CEO for 2019. The culture is genuine! Every employee embodies the 4 core values. People are approachable, easy to communicate with... there is true collaboration happening at Turo. We were also ranked #3 on the list of Top Workplaces from the Bay Area News Group. One thing that I love is Turbo Week. Turbo Week is a week-long Town Hall meeting. Where Turo flies out everyone from all the different branches to one location, (every 6-months) to sync up and share updates from each department. During this time, there are also team building exercises and a hackathon. Great Benefits and Perks (4 weeks of PTO, cell phone and gym membership reimbursement, monthly Turo credit, lunch is provided, volunteer days, strong medical, dental and vision coverages etc.) The product is disruptive and sticky. Turo helps people reduce emissions, and assists people during tough times by helping them turn their vehicles into additional income. Turo also helps people purchase their dream car that they thought they would never be able to afford. The product offsets your monthly car payment while also putting some cash in your pocket.

Cons

There aren't many, but if I had to list one it would be: No bonus plans. Hopefully they will add a bonus plan soon. However, they did do a compensation benchmarking exercise to make sure everyone is being paid fairly and competitively.

5.0
May 22, 2019

Honest people, fast-paced business

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There's a ton of transparency top-down: c-suite leadership is always open to answering tough questions and providing solid answers for the company direction. Our company culture doesn't let egos and internal politics take advantage. I've watched co-workers actively make sure everyone has a seat at the table and a voice in all conversations. To work at Turo you have to pass a strong BS filter in the hiring process. It's a great fast-paced place to work with lots of potential for ownership and responsibilities.

Cons

Because we're moving so fast, we're have so many potential projects to work on. However our PM teams are good at picking out what needs prioritization.

Viewing 448 - 450 of 559 Reviews

Glassdoor has 606 Turo reviews submitted anonymously by Turo employees. Read employee reviews and ratings on Glassdoor to decide if Turo is right for you.