Great People, Bad Policy, Misleading Position
Pros
Good coworkers Great patients Some relatively good PTO
Cons
Absurd levels of bureacracy I was not made aware of the fact that this was a call center position, I assumed it was a much more relaxed office position answering the phones We were not made aware of the call volumes or expectations for call handle times upon hire until we had gotten almost halfway through training Despite a college degree and several years of customer service experience was only given a tiny 50 cent pay bump after hire from the base rate Looking to leave as soon as possible as the call volumes and management policies are far too intense for me I care about patients and want to give them more than just a short phone call, and do not feel like I have the training to adequately take care of their needs at all, or deal with the emotional spectrums of callers