UKG reviews

Management is a complete mess. Imagine having a manager with 11 years of experience with the company and all they have to show for it is incompetent leadership by forwarding issues to those under them. Why have Support Managers if they just use the same copy/paste templates on cases and send them off to a representative? Not to mention not checking cases, even upper management doesn’t do since “jUST cAlL tHe CuStOmEr aNd ClOsE tHe LoOp” will solve anything. Calling every single customer will not resolve the issue. Me having to send another email from the case itself regarding a resolution/update does nothing but time waste. You managers have access to SF, use it for updates. I don’t have to send separate emails for every escalation when they have been notified on SF. Managers won’t even listen to you, they will repeat the same thing over and over for thirty minutes straight in each one-on-one meeting. One goes to upper management for issues of how their managers grossly leads the team, two months later they are back at it again with the same actions. This company cares more about the customer that you. United, Kind, and Growing, is a complete lie and a fraud. They will overwork you to the bone and set unrealistic numbers each month for production. They don’t care about us, only to bend over backwards for incompetent customers who skipped every training and articles sent to them. Not to mention, they are outsourcing jobs to India and South America. So much for wanting to grow in the company.

Unclear vision, inconsistent communication, poor customer support, losing internal culture while selling culture to customers, inconsistent raise information that changes each year - when you meet the previously shared criteria for pay raise they change the criteria