UKG reviews

- Recently UKG started a campaign to put its customers first, instead of addressing what our problems are internally (from upper management) they are throwing our high dollar customers to the front of the line and escalating them to perceive that we are taking care of our customers. - I was given a promotion due to the overwhelming amount of work as of recent, and my raise was sad. Barely 30 dollars more per paycheck - doesn't really come across that they appreciate the work I do and will do for the company. - Companies leadership is very secretive and not as transparent as they say they are, our teams wait times are extremely long. Instead of putting the customers first by being honest with them about their wait times, we are explicitly told we are not allowed to mention it from higher ups. They report a time to engage 3x shorter than it actually is. Leading to angry customers and bad CSATs. - Our team specifically has lost more than 10 people due to leaving due to UKG, and if UKG continues to push work on people that they cannot handle they will continue to leave. They have a great work life balance until an important customer needs a project done. My team is severely overworked.

On paper, UKG is a "merger" between Ultimate Software and Kronos. In practice, it turned into a full takeover of Ultimate Software by Kronos. Almost all senior leadership is either from Kronos, or brand new and chosen by the ex-Kronos leadership. And it didn't stop at the executive level; most ex-Ultimate VPs are also gone, supposedly "voluntarily". Company culture took a serious turn for the worse and is trending further down. This is by far the most "top down" company I've ever worked for. Decisions are made high above, with no input from leaders even at the director level, never mind below director. Some policies are counter-productive, for example, they will no longer allow hiring virtual employees - in the environment where finding qualified candidates is exceedingly hard, and where many other software companies have fully embraced the virtual model. At least desire to increase the proportion of office-based employees has a rationale behind it. But other policies are just plain ridiculous, like no more than 2 interviews per candidate, both of which must happen on Thursday. Seriously? I've been around the block a few times, but I've never seen, or even heard of, this sort of micro-management that makes hiring process more painful for no benefit whatsoever.