Generally, Human Resources is very unresponsive to employee inquiries; it is an atmosphere of secrecy, command and control. Academic credentials are given enormous weight throughout the company - don't expect actual job experience or performance to get you very far toward finding another job within the company unless your academic history is a close match for the job you want.
Do a great job or a poor job and the reward is the same - a regular paycheck and a 2.5% raise once a year. Your shortcomings will be noted in your performance review; there is always at least one shortcoming that can be recalled for inclusion there. Concerns (well, concerns of a certain kind) move up the chain of command quickly - each level of management wants to avoid negative PR, no matter how petty the issue, and feels the need to report to *their* supervisor before making many decisions. I usually see the following pattern: supervisor-->Dept. Director-->Clinical Administrator-->V.P. I kid you not.
The job of Service Coordinator (mental health) itself, apart from the general UPMC environment, is about the same as one would expect it to be anywhere...lots of petering calls and demands from people on SSI asking you do things for them. Plus, there is a lot of paperwork solely for documentation and record keeping purposes.
