Leadership in the hospital only care about money. Many are overworked and underpaid from the janitorial staff, nursing staff, faculty, residents, technicians and ancillary staff. During the peak of the COVID-19 pandemic, nurses, physicians, and all other patient-facing workers were actively denied N-95 masks. Patient-facing workers were forced to continue seeing patients and despite CDC guidelines recommending routine COVID-19 testing, UPMC leadership actively refused and did not follow protocol to test patients.
Even within individual departments, leadership manipulate and puppeteer what their faculty/nursing/administrative staff can do and try to manipulate number of infections happening to their patients (for example, telling physicians and nurses to not test for infections but to give patients antibiotics to reduce number of "positive" tests for hospital-acquired infections), or to not have active TB patients in negative-pressurized rooms (these are patients who test positive for TB and have active TB infections including extrapulmonary manifestations).
There is manipulation of metrics at UPMC to boost national ratings on US World News and more. There is corruption where certain individuals who make a lot of money for the hospital system are rewarded despite behavioral issues and professionalism issues, including scandals with the recent scandal relating to a certain thoracic surgeon who illegally operated in multiple operating rooms and wasn't actually physically present in any of them (yet they have awarded him more operating time and wider span of hospital privileges).
There is frequent turnover of longstanding nurses and ancillary staff where many leave for a rival hospital system within the city or nearby due to UPMC's low pay, low benefits, and overworking of these employees.
