UPS Lead Software Engineer reviews

On call support. Getting woken in the middle of the night will happen. Even for small issues that could wait. When something isn't working even if its caused by something out of your control eg proxy, you will be required to be on the bridge. There are teams that are difficult to work with. They are dismissive of issues you experience. They will blame your application, or everything else until you prove to them its actually caused by their system. This is only getting worse. As ups tries to move to new technologies and systems app teams are required to use new services who are supported by teams that not equipped to provide help, or know how the service they support works. More contractors are being hired to do work. They do not participate in the on-call rotation, so when their code doesn't work upsers are the one who get called and have to deal with it. It also means being on call more frequently. Info sec will put in requirements, not communicate them, and the app teams are left dealing with the aftermath. Some requirements go against union rules and possibly DOT regulations. Migrations are poorly planned, and app teams are left to figure out a plan that will work. Multiple rounds of lay-offs in 2024.

Average Employees, Technology wise it is not a cutting edge tech Avg employees behaviour is medium grade At the time of leaving lot of key resources are leaving ups as well end of 3rd quarter 2024