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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      2.0
      Nov 12, 2024

      Dont't Work as a call center at USAA

      Member representative iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cafeterias and Gyms are nice, and the amenities

      Cons

      Poor Management skills in the member representative, these managers and directors are just there to get bonuses and could care less about you. They make you work and work, and god forbid take a bathroom break and it is, "call avoidance" You have to meet metrics each month, after 3-4 months of not meeting it you can be in trouble. make sure you meet that. Leaders that don't care about veterans from what I see. No advancement because other employees have more seniority than you

      3.0
      Apr 23, 2024

      Great people, Great Mission, Declining Benefits

      Digital product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are amazing to work with and almost everyone truly believes in the mission.

      Cons

      The benefits continue to be cut away and it no longer feels like USAA offers above and beyond other employers. With inflation hurting everyone this feels like the make or break between whether USAA can retain top talent.

      3.0
      Apr 11, 2024

      Politics

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was good at my job. I consistently showed every member that I cared deeply & they expressed feedback that I’m the only insurance agent that really takes the time to help. It was fulfilling to give people peace of mind. I enjoyed talking to people from all over, understand their story and what’s important to them, their needs, and provide solutions to protect them financially.

      Cons

      My numbers were high but I did not get promoted because I did not make friends with the right people. Thought I would get noticed by the quality of my work but politics plays a huge role on whether you get promoted at USAA.

      Viewing 370 - 372 of 7,679 Reviews
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      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.