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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,664 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,664 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      May 6, 2026

      Full benefits but high-pressure sales environment

      Ip ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full Benefits Okay pay Great maternity leave

      Cons

      High pressure sales, no commission Metrics are near impossible to meet Forget using the restroom as needed if you are a pregnant woman, you will get penalized for it, even if you're in the green on metrics

      2.0
      May 6, 2026

      USAA is off-mission

      General lines account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Professional and qualified agents on the sales floor.

      Cons

      Hyper corporate mentality. Very little internal advancement. In my experience, new management hires all came from outside the company and were virtual clones of the hiring managers. The company has changed direction in the last three years from a philosophy of doing everything they possibly could for their membership to accompany with production as a priority. Experienced agents have gone from professional advisor roles to reading scripts. Morale on the sales floor is very low as a result. In this veteran and military facing company, there are virtually no vice president or directors with military experience. They have lost their way.

      Viewing 37 - 39 of 7,664 Reviews
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      Glassdoor has 8,354 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.