USAA reviews

-Working a call-center type job being an insurance professional, you will get rude people -Calls are back to back in what seems like little to no break time at all between calls, and taking unscheduled break every now and then seemed like a horrible thing to do -You are always expected to of course offer them a product they don't have even if the call has no openings for you to do so -BIG THING: The CEO got on a live presentation and to make a long story short, told all USAA employees to not expect any growth in a remote position. I was working remote along with many others.

There are so many cons. It’s ridiculous. Low pay, which is below the industry standard especially in claims terrible leader ship micromanagement cutting bonuses cutting retirement plus cutting benefits cutting pay especially during a pandemic. This company has gone downhill so incredibly fast it’s ridiculous and the reason being is the current leader ship especially the Board of Directors as all they care about is lining their own pockets all the directors all the leader ship only cares about making sure that they get their huge 30% bonuses while 90% of the workforce struggles living paycheck to paycheck and having a tough time paying their bills on time but no matter how many times we provide this feedback to leader ship nothing ever changes because they do not care. They literally told us when they were cutting benefits in 2020 that verbatim “we are over invested in employees.”