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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,680 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      May 28, 2025

      Usaa

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management, great higher help

      Cons

      The hours are all over the place, never a set schedule

      5.0
      May 28, 2025

      No Integrity, No Honor, No Loyalty. No Service.

      Data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was decent. My coworkers and direct managers were great.

      Cons

      Joined pre-covid. We worked on site. All meetings were in zoom because size of company and even just the size of the HQ. We were literally running out of office space and about to start desk swaps and remote work. Then COVID hit. CEO and board were suddenly all pro remote work (of course - have to keep the business running!). Everyone busted their behind and productivity even went up during this time. COVID ends. Suddenly they are implementing an RTO 4x days a week policy if you live within a 60 mile radius of an office building bc "culture". This was clearly bull and they just wanted people to quit to avoid paying severance to all the people they overhired and signed a contract with to pay severance. My opinion, not fact - but hard to dispute. Their core values are supposedly "Honor/Integrity" etc. Top management clearly has none and a bunch of slimy pretenders. They just secretly moved HQ out of San Antonio as well for what I assume are tax purposes. Company definitely won't be around for another 100 years. Steer clear if you have other options.

      Viewing 415 - 417 of 7,680 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,370 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.