USAA reviews

This CEO has ruined everything that was good at USAA, helped by his merry band of unctuous goons, the EC. The CHRO and ECIO heads are the worst: layoffs, forced RTO of remote hired employees, change in PTO (you’re in debt when you take it), cutting health insurance, requiring you to come into office for the culture (yet firing the entire Culture team), outsourcing, wasting money on consultants to fix employee sentiment, reducing bonus payouts by implementing confusing logic, removing Retirement Plus, reducing advancement opportunities, etc… The worst is that they tell you that they’re going a favor and use other buzzwords like “opportunity” and use the military lingo as a way to say that the benefits are improving the employer experience. They are literally following the Narcissist handbook, and gaslighting all employees. This company will not get better until the CEO and the entire Executive Council are kicked out. Until then, I have no hope. Their bonuses keep increasing while they give a pittance to the employees, and the board listens to whatever the Peacock says to give himself a huge bonus. 39% employee sentiment, reduced employee surveys, etc… are signs that the CEO should step down, but idk what the Board is going. They use the military and member speak to manipulate employees - not a single one of them knows what it means to serve nor understand the mission moment, but use it to avoid real issues in employee meetings. I wouldn’t recommend this company to my worst enemy. It’ll take years to get usaa back to where it was in 2020. Destroying a company this fast should be seen as a record.

Absolutely horrible, tone-deaf senior leadership which is getting worse by the day. Completely ruining the 100 year old culture by hiring most new executives from outside the company. Most of these execs were failures at their previous big companies, but USAA is dumb enough to hire them and pay them big $$, wasting their member's money. The new execs stay for 3 or 4 years, get USAA on their resume, and move on to the next thing. As a result, USAA has stifled and demoralized any leadership bench strength it may have once have. There are phone reps with sometimes 2 and 3 degrees paid for by USAA that work hard, but can't get hired to salaried jobs due to always filling salaried positions with external hires.