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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,681 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Mar 19, 2025

      Heavy Work Load

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefit packages and PTO. Competitive Pay Inclusive

      Cons

      Unreasonable workload Outdated systems Unrealistic metrics

      2.0
      Mar 18, 2025

      Good salary but immense stress...

      Property adjuster specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      For an adjuster position, the pay is good. You are paid an hourly rate so overtime means something. Benefits are solid. Your office is your home, so that is a plus.

      Cons

      Extremely metric-driven position. If you are not meeting the expected metrics, they will make sure you are aware of it. The likelihood of actually meeting the expectations is very slim due to the workload. You are required to handle claims with very fine attention to quality, while also having a very high claim volume. It is just too much stress to handle such high quality AND quantity expected. You are not required to work overtime, but you will need to just to stay caught up. You also will find yourself constantly thinking about work even when not on the clock. Therefore, the work/life balance is not great. Additionally, USAA constantly changes their procedures and guidelines, which can be difficult to keep up with.

      5.0
      Mar 18, 2025

      Good pay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, PTO, growth opportunities, training and great management

      Cons

      Work weekends Calls go past your breaks Parking Limited support

      Viewing 520 - 522 of 7,681 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.